The event organiser, Manchester Collective, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
Introduction
This policy sets out how we collect, use and store your personal data when you visit our event ticket shop, book tickets or otherwise provide personal data to us.
We are Manchester Collective of The Sharp Project, Thorp Rd, Manchester M40 5BJ. We are the data controller of your personal data.
This policy explains your rights and how we use your personal data. If you have any questions, please contact us at info@manchestercollective.co.uk.
Personal data we collect
When you book a ticket or buy an associated product or service from us, we may collect personal data such as your name, address, email address, telephone number and details of your booking or purchase.
Payments are processed securely by our payment provider. Manchester Collective does not receive or store your full payment card details. Payment providers may process your payment information in accordance with their own privacy policies.
We may also collect personal data that you provide about other people if you register them to attend an event. If you provide us with another person's personal data, you should make sure that they have been made aware of this privacy notice and, where necessary, that you have obtained their consent for us to process their personal data.
All personal data that you provide to us should be true, complete and accurate. If you provide inaccurate or false information and we suspect or identify fraud, we may record this.
You do not need to provide personal data to browse our event ticket shop. However, we may collect certain information automatically when you visit our ticket shop, as described below.
Data we automatically collect
When you visit our event ticket shop, we, or third parties acting on our behalf, may automatically collect information about your device and how you use our ticket shop.
This may include technical information such as your device type, web browser and operating system, together with information about your preferences, settings and interactions with our ticket shop.
We use this information to operate and improve our ticket shop, understand how people use it and improve our events, products and services.
Marketing Communications
If you opt in to receive marketing communications from us, we will use your personal data to send you communications such as newsletters, surveys and information about new events and activities.
We retain a record of your consent.
You can stop receiving marketing communications from us at any time by contacting us at info@manchestercollective.co.uk or clicking the unsubscribe link in a marketing email.
If you unsubscribe, we will retain a record of your preference so that we do not send you further marketing communications.
How we use your personal data
We will use your personal data where necessary to fulfil our contractual obligations to you, including:
- providing your tickets and any associated products or services;
- contacting you with information relating to your event or purchase;
- delivering events and purchases to you;
- providing customer support; and
- dealing with questions, comments or complaints.
We may also use your personal data where necessary for our legitimate interests, including:
- administering and improving our services;
- providing customer services;
- managing our business and records;
- preventing and detecting fraud;
- complying with legal and regulatory requirements; and
- contacting you about changes to this policy.
Where we rely on your consent, including for marketing communications, you can withdraw your consent at any time.
Who do we share your data with?
We may share your personal data with service providers, contractors and agents who help us operate our business and provide our services. These may include:
- Ticket Tailor, our ticketing platform;
- payment providers, who securely process payments;
- email communication providers;
- IT and technology service providers;
- accountants and auditors; and
- professional advisers, including lawyers.
We only share personal data with third parties where there is an appropriate legal basis for doing so and, where applicable, in accordance with our instructions.
Payment providers process your payment details securely. Manchester Collective does not receive or store your full payment card details.
We may also disclose personal data where required by applicable law or regulation, or where necessary to protect our rights, property or safety.
If our business is reorganised, sold or merged, personal data may be transferred as part of that transaction where permitted by law.
Where we hold and process your personal data
Some of our service providers may process personal data outside the UK and European Economic Area (EEA).
Where this happens, we will ensure that appropriate safeguards are in place in accordance with applicable data protection law.
Cookies
Our event ticket shop uses cookies and similar technologies.
Some cookies may be necessary for the ticket shop to function, for example to enable you to navigate the site and complete a purchase.
We may also use cookies and similar technologies to understand how our ticket shop is used and to improve our services.
You can change your browser settings to refuse or restrict cookies. Please note that some parts of the ticket shop may not function correctly if you disable cookies.
Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage.
Payment transactions are processed by our payment providers using secure, encrypted connections.
We do not store your full payment card details on Manchester Collective's systems.
No system can be completely secure, but we take appropriate steps to protect the personal data we hold.
Your rights
Depending on the circumstances and applicable law, you have rights in relation to your personal data, including the right to:
- request a copy of the personal data we hold about you;
- ask us to correct inaccurate or incomplete personal data;
- ask us to delete your personal data;
- ask us to restrict how we use your personal data;
- object to certain uses of your personal data, including direct marketing;
- withdraw your consent where we rely on consent to process your personal data; and
- in certain circumstances, ask for your personal data to be provided to you or another organisation.
To exercise your rights, please contact us at info@manchestercollective.co.uk.
We may need to ask you for information to verify your identity before responding to a request.
If you are unhappy with how we have used your personal data, you have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
Retention
We retain personal data only for as long as we need it for the purposes described in this policy, including to fulfil bookings, provide customer services, meet our legal and accounting obligations, maintain appropriate records and manage marketing preferences.
The length of time we retain information will depend on the type of information and why we need it.
When we no longer have a legitimate reason to retain your personal data, we will securely delete it or anonymise it.
You can contact us at info@manchestercollective.co.uk if you would like further information about our retention periods.
Links to other websites
Our event ticket shop may contain links to other websites.
Once you leave our event ticket shop, we do not have control over those websites and cannot be responsible for how they process your personal data. We recommend that you read the privacy policy of any website you visit.
General
If any provision of this policy is held by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be interpreted, as far as possible, to reflect the original intention of the policy, and the remaining provisions shall remain in full force and effect.
This policy is governed by the law of England and Wales, and you agree to submit to the jurisdiction of the courts of England and Wales.
Changes to this policy
We may update this privacy policy from time to time. If we make material changes, we will take reasonable steps to notify you.
We recommend that you review this policy periodically so that you are aware of how we use your personal data.